Thank you for visiting and shopping at PACCO USA.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders will be delivered from USPS services.
Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Our estimated delivery time is between 3-5 business days (plus the time needed to process the order).
The total estimated delivery time will be within 5-8 business days.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation e-mail once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
PACCO USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURN & EXCHANGE POLICY
If you are not completely satisfied with your purchase you may return any unused merchandise within 30 days, via USPS. Upon receipt of your return, a prompt refund will be issued either to your original method of payment or an PACCO USA store credit, at your choosing.
A nominal fee of $7.00 per item will be deducted from the return credit for those customers who choose the refund option during the returns process.
What Else Do I Need To Know?
If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
All returned items must be in the condition you received them, with all hang tags attached and in the original packaging.
Items are protected by PACCO USA against manufacturing defects for 30 days from the receipt of shipment.
If you're returning more than one item, we may ask you to ship items together or in separate boxes.
Your refund will include the price of the item and any taxes, but will not include any original shipping charges, if applicable. Your refund will also reflect the deduction of the $7.00 per item fee for returns.
Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.